Maintenance Assistant

Relais & Chateau at Thornbury Castle are seeking a skilled and reliable Maintenance Assistant to ensure the smooth operation of our hotel.  You will be working in a unique and beautifully restored Castle, creating truly memorable and exceptional 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

We are looking for a skilled and reliable maintenance person to ensure the smooth operation of our hotel.  The ideal candidate will have experience in building maintenance, gardening, compliance testing, and planned preventative maintenance (PPM).

• £25, 709 (depending on experience)
• Full time permanent position – 40 hours, including weekends and emergency call out (enhancement payable)
• General Building Maintenance: Carry out routine repairs and upkeep, including basic electrical, plumbing and carpentry.
• Gardening & Grounds Maintenance: Keep hotel grounds, gardens, and outdoor areas well-maintained and inviting for guests.
• Compliance Testing: Perform regular safety and compliance checks on equipment and installations, adhering to legal standards.
• Planned Preventative Maintenance (PPM): Follow a maintenance schedule to prevent breakdowns and keep facilities in excellent condition.
• Emergency Repairs: Respond quickly to maintenance emergencies and guest service requests.
• Guest Support: Address minor in-room maintenance issues reported by guests, ensuring timely and courteous service.
• Record Keeping: Maintain logs of all maintenance work, compliance checks, and safety inspections.

• Proven experience in building maintenance, ideally within a hotel or hospitality environment.
• Skills in basic electrical, plumbing, and carpentry.
• Knowledge of gardening and grounds maintenance.
• Familiarity with health, safety, and compliance regulations.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and as part of a team.
• Flexible availability, including weekends.

• An additional share of service charge and tips every 2 months
• 28-day holiday including bank holidays
• Additional paid day off on your birthday
• Complimentary stay at the castle after 3 months’ probation period successfully passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Free uniform, meals whilst on duty and free parking