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Meadowood Napa Valley
Meadowood Napa Valley

Bell Attendant

St. Helena

Détail de l'offre

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality.  The mild climate and natural beauty of our region make it a desirable place to be all year round.  Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers.  No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends. 

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

 


Position Summary: To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.

 

Major Responsibilities & Work Activities:

  • Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. ·
  • Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.
  • Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.
  • Explains hotel facilities and answers any questions the guest may have about the property.
  • Always recommends Meadowood outlets and services during guests stay.
  • Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:
    • Layout of the room
    • Light switch locations
    • TV operation o Telephone and voice mail operation
    • Private Dining menu and directory of services
    • Location of private bar
    • Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation
    • In-room safe operation
    • Operation of skylight
    • Wake-up service and alarm clock
    • Fireplace
  • Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.
  • Delivers amenities to rooms in a timely manner.
  • Pick up and deliver laundry for guests, ensuring details are logged for reference.
  • Cleans and washes front office vans and golf carts on a daily basis.
  • Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
  • Conducts property tours upon request.
  • Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.
  • Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.
  • Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc)
  • Ensures kitchen area is kept neat and tidy. · Ensures the highest level of proactive service if offered to our guests by effective communication, and follow up with other departments.
  • Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.
  • Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.
  • Carries out any reasonable request by management.
  • Keeps the front porch, including brass plaques, clean and tidy.

Personal Characteristics: Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental

 

Experience Required: Customer service experience. Napa Valley knowledge a plus. Education, Certifications.

 

Licenses, Registrations: High School Diploma or G.E.D.

 

Communication Skills (Verbal & Written)/Interpersonal Skills:

Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.

 

Computer Skills: Computer Skills, Program Knowledge, Basic keyboard skills required.

 

Mathematical Skills: Basic arithmetic required.

 

Reasoning Ability: Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.

 

Physical Demands of Position: The position includes a large amount of standing, walking and driving outdoors.

  • Ability to walk over rough, outdoor terrain.
  • Ability to walk up and down outdoor stairs.
  • Ability to bend and kneel to perform cleaning duties.
  • Ability to lift heavy objects (10-75 lbs.)

Compensation:

Compensation:

The starting hourly rate for this position is $18.00 per hour + tips.

  • This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

 

Benefits:

  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k) matching
  • Employee discounts
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Pet insurance
  • Vacation
  • Sick Pay
  • Paid holidays (10)
  • Referral program
  • Daily employee meals
  • Uniforms
  • On site parking
  • Wine classes