Night Auditor - part time

Relais & Chateau at Thornbury Castle are seeking a Night Auditor (part time) to join our professional and hardworking team. Someone who has the passion to deliver a truly memorable and impressive experience for guests. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. 

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ensuring that guests are well looked after overnight.

• Engage in a handover process with the day staff at the beginning and end of shifts
• Close front gates at the end of the day and re-open them the next morning
• Conduct security checks around the hotel throughout the night, including walking around the property as well as monitoring security cameras
• Tidy and clean the guest areas
• Collect breakfast order sheets and send to F&B department
• Complete any guest requests such as shoe-shining and night menu orders
• Run end of day reports and distribute them to Heads of Department
• Prepare billing for guests due to check out
• Organise and prepare billing for any newspaper requests
• Conduct any requested wake-up calls
• Provide information to guests as required
• Assist with guests’ luggage if required
• Keep the reception area clean and tidy
• £12.21 per hour
• 16 hours across 2 nights per week, plus the opportunity to provide holiday cover for staff

• You will be an excellent communicator and listener with a creative and positive attitude and the ability able to address any of our guests’ requirements
• You will hold a full driving license and be able to assist guests with parking their cars, when needed
• Strong IT Skills (some experience of Opera Front Office System is desirable)

• An additional share of the service charge and tips every month
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking