F&B Maslina Guest Ambassador
Détail de l'offre
Maslina Resort is a five-star Mindful Luxury retreat on the island of Hvar, where nature, heritage, and heartfelt service meet by the shores of Maslinica Bay near Stari Grad. Luxury is not defined by excess at Maslina, but by authenticity, awareness, and care — for our guests, our people, and our island home.
We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
We are looking for an F&B Maslina Guest Ambassador—a hybrid role that combines the operational duties of a Restaurant Supervisor with the personalized engagement of a Guest Relations specialist.
In this role, you serve as the "bridge" between our service teams (Kitchen, Bar, Beach, Wellness) and the guest, ensuring a seamless and high-end experience.
What You Will Be Doing
Operational Management & Leadership:
Supervise the daily workflow of the Restaurant, Bar, Abay, and Beach areas.
Perform direct food and beverage service to maintain a high-touch presence on the floor.
Lead daily meetings and mentor the team to maintain 5-star standards.
Ensure all indoor and outdoor areas (cushions, sunbeds, etc.) are immaculate and visually organized.
Coordinate with Housekeeping and Maintenance to ensure daily resort appearance and address guest needs.
Guest Engagement (The Ambassador Role):
Serve as the primary point of contact for in-house guest communication.
Review guest profiles, preferences, and history to personalize their stay.
Proactively engage with guests to provide recommendations (cocktails, wellness, excursions) and anticipate their needs.
Create small, spontaneous touches (amenities, seasonal fruits, etc.) to enhance the guest experience.
Resolve guest complaints promptly and follow up personally to ensure satisfaction.
Administrative & Post-Stay:
Maintain accurate records in the CRM tool and provide daily recaps of guest interactions.
Coordinate departure logistics and maintain guest connections during the winter season (e.g., holiday messages or return booking offers).
Assist other departments as needed when occupancy allows, in the spirit of multitasking.
What We Are Looking For
Experience: Minimum 2 years of experience in 5-star properties. Knowledge of F&B operations and Front Office procedures is essential.
Competencies: Strong emotional intelligence, calm authority, and a proactive mindset. You must be able to work under pressure and multitask effectively.
Skills: Proficient in English (additional languages are a plus). Comfortable with MS Office and Property Management Systems (PMS).
Education & Requirements: Degree in Tourism, Hospitality, or a related field. A valid driver’s license is required.
Flexibility: Comfortable working odd hours, including nights and weekends, to align with guest rhythms.
What can you expect?
- Competitive salary,
- Service charge,
- Provided accommodation in the city of Stari Grad,
- Meal in the staff canteen,
- Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels,
- Opportunity to work in a multicultural and dynamic environment of the 5 * hotel,
- Personal and professional progress,