Hotel Back - Office Coordinator - Season 2026 - Borgo Pignano Florence (EN)

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

The hotel back-office coordinator acts as the primary point of contact for guest requests, both for in-house and incoming guests, and ensures that all requests are processed promptly and efficiently. In short, the role is not only reactive (managing requests) but also proactive (anticipating needs) and focused on coordination ensuring information flows correctly among different departments

MAIN DUTIES AND RESPONSIBILITIES

• Studying and understanding guest profiles to anticipate their preferences and needs, and in doing so, offering a more personalized service.
• Serving as a crucial link between various hotel departments. The coordinator must ensure that guest requests and preferences are communicated clearly and quickly to other teams (e.g., housekeeping, food & beverage, concierge) to guarantee a seamless service.
• Working closely with the Front Office/Guest Experience team to support their activities and significantly contribute to guest satisfaction by ensuring that internal processes run smoothly.

REQUIREMENTS

• Diploma or degree in Hospitality Management, Business Administration, or a related field is a plus
• Fluent in English (written and spoken ) a second language is a plus
• Previous experience in a customer-facing position like Front Office or Guest Services preferably in 5 stars hotels
• Familiarity with Property Management Systems (PMS) like Opera
• Strong skills in Microsoft Office Suite
• The ability to accurately enter, manage, and analyze guest data to identify preferences and trends.

COMPETENCES

• The ability to communicate clearly and professionally, both verbally and in writing, is essential. This includes effectively relaying information to different departments and handling guest inquiries with empathy and tact.
• The ability to manage multiple requests and tasks simultaneously, prioritize them effectively, and meet deadlines in a fast-paced environment.

OUR OFFER

Fixed term working contract of 9/6 months according to CCNL Settore Turismo (Federalberghi) with willingness to transform it into Permanent Contract according to performance.

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning

5/7 working day

No lodging facilities

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