Gilpin Hotel & Lake House
Gilpin Hotel & Lake House

Housekeeping Supervisor

WindermereCDI

Détail de l'offre

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. 

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.


The housekeeping department is a busy hub of activity, so you’ll never be bored with us! We have 30 individually styled bedrooms so if you’re a secret interior designer at heart our hotel is full of inspiration. We’re like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working in this area.

A Housekeeping Supervisor

  • Leads the team in absence of the Housekeeping Manager.
  • Attends operational meetings in absence of department management.
  • Leads team briefings and staff meetings as required.
  • Carries our regular staff reviews, in line with review schedule.
  • Reviews, updates and writes new SOPs as required.
  • Compiles and issues rotas that are in line with budgets.
  • Supports the monitoring and controlling of spending within the department.
  • Compiles orders for required items e.g. cleaning products and gains purchase order numbers as required before placing orders.
  • Authorises invoices.
  • Releases rooms to reception upon completion of checks (ensures no actions outstanding).
  • Arranges engineers should the equipment break down.
  • Liaises with maintenance to arrange for pre planned maintenance.
  • Reviews and ensures all tasks have been completed in the daily checklists.
  • Manages and records.
  • Acts of Kindness for the Love & Laughter Programme.
  • Shows an awareness of the current review position and scores, as well as demonstrates a clear ability to obtain reviews from guest and to actively support and encourage other team members to seek out review opportunities.
  • Ensures all outdoor cushions are stored correctly and cleaned on a regular basis

  • Previous experience in a similar level of establishment is preferred.
  • Previous housekeeping experience is essential in either a 4 or 5 star property
  • Strong teamwork and communication skills to effectively collaborate with other teams on site.
  • Flexibility to work evenings, weekends, and holidays, as per the demands of the business and is adaptable to rota changes.
  • Ability to work as part of a team, helping other team members to complete tasks.
  • The ability to adapt to any request and deal with it in a timely and efficient manner - preferably with a smile.
  • Ability to work in a busy environment and under pressure
  • Ability to work under own initiative
  • Excellent organisational skills
  • Strong sense of need for achievement of goals and success
  • High level of motivation, determination and commitment
  • Happy to undertake additional or other duties or work as necessary to meet the needs of the business.
  • Good health and a general level of fitness is an essential part of this role.
  • Is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the case of an emergency.
  • Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

Salary: from £27,560

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being around £550 per month.

Hours: 40 per week.

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free or subsidised travel
  • Gym membership
  • On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel