Head Barman - Eden Roc Cap Cana

It started with a dream—a passion to create a five-star boutique hotel experience in the Caribbean.And it was realized in one of the most beautiful places on earth, Cap Cana in the Dominican Republic. Eden Roc Cap Cana is a unique and secluded property nestles in the exclusive, beachfront community of Cap Cana at the eastern tip of the Dominican Republic.

Surround by a tropical forest with ecological marvel, with pristine beaches, towering cliffs, a Jack Nicklaus signature golf course and a bustling Marina. Solaya Hotels & Resorts chose this heaven on earth as the ideal spot to build their first ultra-luxurious property, the model for future developments in the Caribbean, United States and Europe.

Solaya’s unique concept for Eden Roc Cap Cana blends the impeccable standards of the great resorts along the French and Italian Rivieras with the warmth and relaxed charms of the Caribbean. Think of the magnificent architecture along the French and Italian Rivieras. Add a touch of Spanish Colonial design. And now imagine an enclave of these storybook villas set among the dreamy landscape of the Caribbean. It is a unique interpretation of Mediterranean Riviera romance with a Caribbean twist.

Furthermore Eden Roc Cap Cana is proud to be the first member of Relais & Chateaux properties in Dominican Republic, an exclusive collection of 520 of the finest charming hotels and gourmet restaurants in 60 countries. Their mission is to spread the Art of life across the globe by selecting outstanding properties with a truly unique character.

• As an Head Barman, you would be responsible for supervising all the resort bars as ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with standards, through planning, organizing, directing, training and controlling the bars operation and administration.

• To ensure that the resort bars are managed efficiently according to the established business, budget and marketing plan as set by ERCC.
• To have a thorough understanding and knowledge of all beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To conduct monthly inventory checks on all operating equipment and supplies.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the F&B Director if no immediate solution can be found and assure follow up with guests.
• To increase the sales/profits by assisting in the implementation of a sales & marketing plan using strategies such as in-house and up-selling activities, promotions, events etc.
• To be visible on the floor during time of operations.
• To work pro-actively to minimize complaints from guests.
• To maintain the Daily Log Book.
• To submit all guest / staff incident reports.
• To attend weekly Food & Beverage Meetings and conduct Daily Pre-shift Meetings.
• To provide the Purchasing Department on time with detailed Product and Purchase Specifications for items needed in the outlet.
• To attend and contribute to all hotel and departmental staff meetings and trainings.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.

Job Level: Head of Area

Education: High School Graduate or equivalent. Hotel Management Diploma/Degree an asset.

Experience: 3-5 years’ experience in a 5 star hotel in similar position

Technical Competencies & Skills: Knowledge of hotel products and services, Fluency in local language (Spanish), Fluency in English, Knowledge of MICROS.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability