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Avaton Luxury Beach Resort
Front Office Agent - Avaton Luxury Beach Resort
ThessalonikiSaisonnier
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Détail de l'offre
Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Front Office Agent to join our team.
As a Front Office Agent at Avaton Luxury Beach Resort, you will be the first point of contact for our guests. You will greet and welcome them, assist with check-in and check-out procedures, and provide helpful information about the resort and its amenities. Additionally, you will handle guest inquiries, resolve any issues or complaints, and ensure a smooth and memorable stay for our guests.
We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
- Welcome and greet guests in a warm and friendly manner
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
- Provide information about the resort's facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Coordinate with other departments to fulfill guest requests and resolve issues
- Ensure a clean and organized front desk area
- Adhere to all company policies and procedures, including confidentiality and security protocols
- Previous experience in a front desk or customer service role, preferably in a luxury hotel or resort
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Attention to detail and accuracy
- Proficiency in using hotel management software and Microsoft Office applications
- Fluency in English, both written and spoken. Knowledge of additional languages is a plus
- Flexible schedule, including the ability to work evenings, weekends, and holidays
- Ability to work in Greece, EU
Benefits
- Complimentary employee stay (new build apartment)
- Complimentary meals whilst on duty
- Complimentary employee transportation
- Internal and external development opportunities
- Competitive salary
- Excellent working conditions and environment
- Opportunities to grow and develop as a hospitality professional
- Trainign seminars conducted by hospitality experts
- Option to work in other Relais & Chateaux properties around the world
- PMS - Complimentary Protel software training and hospitality lessons
- Tips & Bonuses